Every purchase you make on Amazon comes with a digital receipt. You just need to know where to find it. And if you’ve ever wondered, “how can I get a receipt from Amazon?”, the answer is simple: it’s already stored in your account.
Amazon stores every order detail, from item name, price, payment, and tax inside your account. You can view, download, or print it anytime from your Order History page.
This guide shows exactly how to get a receipt from amazon. You can access them on desktop, mobile, or in the Amazon app.
How Can I Get a Receipt From Amazon? (Desktop Web)
Need a clean, printable proof of purchase? Follow these simple steps on a computer. In minutes, you’ll have a receipt you can print or save for taxes, returns, or reimbursements.
1. Sign in: Go to Amazon and log in. This connects You (Entity) → Your Orders (Attributes) → Receipt (Value).
2. Open “Your Orders”: Click Accounts & Lists → Your Orders. You’ll see every order in one place.
3. Pick the order: Find the item you need. Click the order details or the order number.
4. Click “View Invoice”: On the order, choose View Invoice.
5. Choose “Printable Order Summary”: This is your receipt. It shows:
- Items purchased (names, quantities)
- Totals (item price, shipping, tax, grand total)
- Dates (order date, delivery date)
- Payment method (card last 4 digits)
6. Print or Save as PDF: Use your browser’s Print → Save as PDF. Store it in a “Receipts” folder for easy tracking.
Amazon Receipt vs Invoice (Key Differences)
When you buy something on Amazon, the system creates a few proof documents: the Receipt, the Invoice, and sometimes a VAT or GST Invoice. Each one carries different information, purpose, and legal weight.
A receipt is your proof of purchase that shows what you bought, how much you paid, when you paid, and how you paid. It’s perfect for returns, reimbursements, or personal expense tracking.
On the other hand, an invoice is a tax document that includes company details. These details include tax numbers (such as VAT or GST IDs) and breakdowns of taxable amounts. You’ll need this for business accounting, tax filing, or compliance.
Amazon’s system auto-generates invoices for Amazon-sold items. But for Marketplace sellers, the seller must upload or provide one manually. So your relationships look like this: Order → Receipt (auto) → Invoice (Amazon or Seller), linked through TaxCompliance and Region.
Here’s a quick visual table:
| Document Type | Purpose | Format |
|---|---|---|
|
Receipt |
Proof of payment (for returns, reimbursements) |
Printable Order Summary (PDF/HTML) |
|
Invoice |
Official record with tax breakdown |
PDF/Downloadable |
|
VAT/GST Invoice |
Legally required tax invoice with VAT/GST numbers |
PDF/Auto-generated |
When to use what:
- Use your receipt for simple proof or warranty.
- Use your invoice/VAT invoice when filing taxes or claiming business expenses.
Getting a VAT / GST Invoice (Region-Specific)
Taxes look different depending on where you shop – and Amazon automatically adapts to them. Each region has its own rules for tax documents like VAT (Value-Added Tax) or GST (Goods and Services Tax).
In the UK and EU, look for the “Download VAT Invoice” button under Your Orders → View Invoice. These invoices include official tax details like seller VAT numbers, rates, and totals – perfect for accounting or business claims.
In India, Amazon calls it a “Download Tax Invoice”, which includes GSTIN, tax breakup, and seller registration info. If you’re in the United States, your Printable Order Summary serves as a receipt, but not a VAT invoice. The U.S. purchases do not include VAT details.
To check if your invoice is auto-generated or needs a seller request, look at the order page. If the “Download” button isn’t there, it means the Marketplace Seller must upload it.
Just click “Request Invoice from Seller” and they’ll send you one. For Amazon Retailer orders, invoices usually appear automatically.
When the Seller Doesn’t Provide an Invoice
Sometimes, the Marketplace Seller delays uploading the invoice. The first step is figuring out who sold your item. Go to your Order Details page: if it says “Sold by Amazon”, your invoice is automatically generated.
If the invoice says “Sold by [Seller Name]”, you’re dealing with a third-party seller. In this case, the seller must issue the invoice themselves.
Next, click “Request Invoice from Seller” on that order’s page. This opens a simple message box where you can politely request a proper tax document. Try this example:
Sample Message:
“Hi, I’d like to request a tax invoice for Order #[Order Number], including your business name, address, VAT/GST number, item details, and total amount. Please provide a downloadable PDF invoice for my records. Thank you!”
Once sent, most sellers reply within 2-3 business days. If there’s no response, you can escalate by contacting Amazon Customer Service. The customer service will remind the seller or generate a Printable Order Summary as temporary proof of purchase.
How to Get a Receipt from Amazon via Mobile or App
Ever opened the Amazon app and thought, “Where’s the invoice button?” You’re not alone! The Amazon Mobile App (Channel) sometimes hides certain actions.
This especially includes “View Invoice” or “Printable Order Summary.” You just need to access it through the Mobile Web or Desktop Mode version of Amazon.
Here’s how to do it:
- Open your browser (like Chrome or Safari) on your phone.
- Go to Amazon.com (or your region site) and sign in.
- Tap the menu (☰) → Your Orders.
- Find the order you need and tap “View Invoice.”
- Choose “Printable Order Summary” and Save as PDF or Print for your records.
If you still can’t find it, switch your browser to Desktop Mode (found in browser settings). This tricks your phone into showing the full desktop version, while giving you the same access as a computer.
Need a quick alternative? Check your email confirmations for the order – they include order details that work as proof of purchase. You can also visit the Digital Orders page for Kindle books, Prime Video, or app purchases.
Getting Receipts for Digital or Physical Store Purchases
Amazon receipts look different depending on what and where you buy. Some arrive inside your delivery box. While others appear in your Order History, and in-store purchases link to your Amazon account or email.
If you bought a Kindle eBook or shopped at an Amazon Go store, each of these purchase types has its own way to access the receipt.
For digital orders, you can open the account → Your Orders → Digital Orders tab. You’ll see all your Kindle, Prime Video, Audible, or Appstore purchases neatly listed.
Just tap the order, then choose “View Invoice” or “Printable Order Summary.” There, you can save or screenshot this as proof of payment. It will not show any shipping info, just titles, prices, and transaction dates.
For physical store purchases like Amazon Go, use the Receipt Lookup Tool on Amazon’s site or app. It automatically pulls your in-store receipt linked to your Amazon account or payment card. These receipts show time, total, and payment – perfect for expense tracking.
If you can’t find your receipt, check your email confirmation or visit Your Orders under the correct section (Digital or Physical). Still missing one? Head to Contact Support, and they can resend or regenerate it for you.
How to Get an Amazon Receipt From Your Email
Every time you order something on Amazon, you get an Order Confirmation Email, which works as your digital receipt. This email shows your order number, items, prices, payment method, and date. It’s perfect for returns, reimbursements, or recordkeeping for products.
Here’s how to find it:
- Open your email app (Gmail, Outlook, or Apple Mail).
- In the search bar, type “Amazon order confirmation” or “Your Amazon order”.
- Filter results by no-reply@amazon.com or order-update@amazon.com.
- Open the email that lists your purchase details.
- To save it, use Print → Save as PDF, or simply forward it to your accounting or receipts folder.
If you can’t find it, check your Spam, Promotions, or Updates folders – sometimes Amazon emails get tucked away there. If you’ve deleted it by accident, just go to Amazon → Your Orders → View Invoice and re-download your receipt.
How to Contact Amazon for a Missing Invoice or Receipt
If you’ve searched everywhere and still can’t find your invoice or receipt, it’s time to bring in Amazon’s Customer Service team. It’s the final and most reliable connection in the Order → SupportCase → Resolution chain. Amazon’s help system is fast, friendly, and works 24/7 through chat, email, or phone.
Start by opening the Amazon Help Center (bottom of the homepage) and choosing “Something else → Order issue → Missing invoice or receipt.” Then, select your order and explain what you need. This can be anything from a Printable Receipt for proof of purchase or a Tax Invoice for VAT/GST purposes.
When you chat or email, include these details:
- Order ID (found in Your Orders)
- Reason: “Missing invoice” or “Receipt needed for business”
- Document type: receipt, VAT invoice, or both
Here’s a sample message you can send:
“Hi, I need a tax invoice for Order #[Order ID]. The seller hasn’t provided it, and I need it for business/tax records. Could you please issue or request it on my behalf?”
Amazon usually contacts the Seller first if they’re responsible. It gives them about 3 business days to respond. If the seller doesn’t act, Amazon steps in to issue a Printable Order Summary.
Common Issues & Troubleshooting Matrix
Even the best shoppers run into bumps when chasing down an Amazon receipt or invoice. But don’t worry, most problems connect back to a few simple entities like Channel, Region, OrderAge, and Seller Response Time.
Here are some of the quick troubleshooting problems and solutions to them:
| Problem | Likely Cause | Solution |
|---|---|---|
|
No “View Invoice” button |
You’re in the Mobile App (Channel) |
Switch to your browser → Desktop Mode, then open Your Orders → View Invoice. |
|
Missing VAT or GST fields |
Order from a Marketplace Seller (not Amazon Retail) |
Click Request Invoice from Seller, or contact Amazon Support if no reply. |
|
Old order (18+ months) |
InvoiceAvailability expired due to OrderAge |
Contact Customer Service and ask for a reissued receipt or summary. |
|
Gift order hides prices |
Privacy flag for gift packaging |
Request an unredacted invoice via “Request from Seller” or Customer Support. |
|
The invoice button is missing on the phone |
App UI limitation |
Use your mobile browser in Desktop Mode. It fixes 90% of access issues. |
|
Seller not responding |
Slow SellerResponseTime |
Wait 3 business days, then open a Support Case, and Amazon will step in. |
Frequently Asked Questions (FAQs)
Amazon receipts can lead to small issues like missing invoices, wrong details, or trouble finding old orders. Here are some of the most common questions shoppers ask and precise answers to help you fix them.
Go to Your Orders on Amazon, select the item, and click Invoice → Download PDF. You can also choose the Printable Order Summary for a quick copy. It shows your payment method, delivery address, and order ID.
Yes. Most marketplace sellers upload invoices directly to your Order Details page. If it’s missing, contact the seller through Your Messages and request a Tax or VAT invoice.
Older receipts are stored under Order History unless the order was archived. Go to Your Account → Archived Orders to find them. You can reopen or print the receipt anytime from the Invoice option.
Switch to your Amazon Business or local tax-enabled account, then open Your Orders. Click Invoice → Tax Invoice (VAT/GST) to download a compliant copy showing tax registration, rate, and total amount.
Check if the order was placed through another account or card. If the receipt still looks wrong, open Help → Contact Us → Order Issues → Missing Invoice, and Amazon support will resend it.
Yes, Amazon gives you an online receipt for every purchase. You can view it anytime inside your Amazon account → Your Orders → View Invoice. You can also print or download it for business, returns, or expense records.
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