Customer Support Specialist

25K – 35K

BDT/Month

Location

Dhaka (Shyamoli, Ring Road)

Job Type

Full-Time, Onsite

Experience

2-3 Years

Deadline

31/01/2026

What You’ll Do:

Respond to customer messages via email, chat, and social channels
Handle international customer queries with clear and professional English
Resolve issues related to orders, shipping, refunds, and product questions
Track tickets, follow up, and ensure timely resolution
Coordinate with internal teams to solve customer problems
Maintain support logs and share common issues with the team

What We’re Looking For:

Strong spoken and written English communication
2–3 years of customer support experience
Experience handling international clients is required
Good problem-solving skills and patience under pressure
Organized with strong follow-up and documentation habits
Familiarity with tools like Zendesk, Freshdesk, or similar is a plus

Why Join Brand’s Bro?

Work with international e-commerce brands
Grow your technical skills with real-world projects
Collaborate with designers, marketers & e-commerce experts
Build a fast-growing tech career in an innovation-driven team

About Brand's Bro

Brand’s Bro is the place where ambitious people build meaningful careers. We help brands grow through smart strategy, strong creativity, and data that actually makes sense.

Our team works with fast-growing companies, rising founders, and brands that want real results. This means every project feels important and every idea matters.

We believe in clear communication, teamwork, and learning that never stops. Everyone here grows fast because knowledge is shared, skills are sharpened, and support is always available.

We focus on progress. We test ideas, fix problems quickly, and create work that shapes the future of marketing.

At Brand’s Bro, your talent gets space to expand. Your voice gets heard. Your impact gets noticed.

We care about culture as much as performance. A positive environment, helpful teammates, and leadership that listens are part of the experience here.

If you want a place where you can grow, shine, and build something bigger with a strong team, Brand’s Bro is where you belong.